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I am working on updating the LKC blog and Etsy page. LKC has transformed into a VINYL SHIRT shop and you can join my Facebook Page by searching Lacey Kaye Creations - Vinyl Edition. Thanks for visiting!

Sunday, January 13, 2013

Ordering from LKC and Boutique Policies

To place an order with LKC, please email laceykayecreations@gmail.com.  Include a brief description of what you are wanting and I'll communicate with you through the process.  You can also view my Etsy shop and purchase through the Etsy website: https://www.etsy.com/shop/laceykayecreations


Turn-around:
My average turn-around is three weeks, plus or minus a few days in some cases.  I do my best to mail your item as quickly as possible.  In a lot of cases your item (shirt, bloomers, etc) must be ordered and those items tend to take a little longer since I have to wait for them to come in the mail.  The order of payment received from each customer is the order items are added to my schedule.  If you need your item by a specific date, contact me to discuss options.  I offer a RUSH option and if I am able to rush your order, you can purchase a custom listing after we decide your due date is possible.

I do not begin processing your order until paid in full.  This means I don't order items or begin stitching them until payment is received.  If you're item is time sensitive and has a specific due date, prompt payment is a necessity.

Shipping:
Orders weighing 13 ounces or less (about one or two shirts plus packaging) will be shipped USPS First Class Mail (3-5 day shipping).  Other shipping upgrades are available in the "Upgrades" section of my shop (or see links below).  Once your item has been shipped and given a tracking number via the USPS, delivery time is out of my control.  Time may vary slightly from the USPS time estimate based on time of year.  Tracking numbers and shipping info are sent via email address on your Etsy order information or PayPal information.

I ship to CONFIRMED PayPal mailing addresses.  If you would like your order shipped somewhere else, state the details in "Notes to Seller" when making payment and verifying your address in PayPal.  PayPal has specific policies to protect you as a buyer, and this is one of them.

Contact me to discuss shipping via USPS Priority Mail or USPS Express Mail.
 
If your package does not arrive within 10 business days of mailing date and the tracking details on the USPS website show the item has NOT BEEN DELIVERED, contact me and I will begin a claim on your behalf and provide you with claim details to follow-up on package delivery.  If you still have not received your package within 14 days of the CLAIM date, I will refund your money. *If the tracking details show the package was delivered but you did not get it, you are responsible for all claim details and a refund may not be given.  Thank you for understanding.

Returns and Cancellations:
If a mistake is made on my part or you are not satisfied with your item, you must contact me within 48 hours of receiving your item and provide proof of the mistake.  If it is proven a mistake has been made, I will refund your money in full and in some cases, I may provide a return shipping label to send the item back to me. Overall, I strive to ensure you LOVE your items from LKC.  If there is ever a pre-order issue, such as design, color, or shirt style/color availability, I am happy to refund your money.  I will do my best to meet all requests and provide as many options as necessary.  Due to the custom details of each order, orders cannot be canceled after payment is received.

Laundering your items:
All items are hand-made and require delicate care.  Wash inside-out in cold water on gentle cycle or hand-wash.  Hang to dry or lay flat.  Warm iron if needed. DO NOT IRON SEQUIN FABRIC.

I do not ship internationally.

1 comment:

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